Guest Experience Lead: Front Desk Supervisor

Shamin Hotels Master; Williamsburg (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

Shamin Hotels Master in Williamsburg, VA seeks a Front Desk Supervisor to oversee daily front desk operations, deliver exceptional guest service, and assist in developing team members.

The role includes overseeing check-in/check-out, handling guest concerns, supervising staff, coordinating with housekeeping and maintenance, and ensuring brand standards while working the afternoon shift.

Qualifications

• High school diploma or equivalent; hospitality or business-related degree preferred.
• Experience in a hotel front desk role, preferably in a supervisory capacity.
• Strong customer service, communication, and problem-solving skills.
• Proficiency in hotel management software and Microsoft Office.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Leadership and team-building skills with a focus on employee development.
• Ability to multitask and handle stressful situations professionally.

Responsibilities

• Supervise front desk staff and ensure smooth operations.
• Provide excellent customer service by addressing guest inquiries and concerns promptly.
• Assist with check-in and check-out processes with accuracy.
• Train and mentor front desk associates to uphold high service standards.
• Monitor room availability, reservations, and rates to maximize occupancy.
• Handle guest complaints and resolve issues to ensure satisfaction.
• Oversee cash handling and front desk transactions.
• Coordinate with housekeeping, maintenance, and other departments.
• Enforce safety and security procedures to protect guests and staff.
• Schedule front desk shifts and manage staffing levels.
• Ensure compliance with brand standards and policies.

Skills

Customer service

Communication

Problem solving

Leadership

Team building

Multitasking

Stress management

Flexibility hours

Employee development

Hospitality knowledge

Education

High school diploma or equivalent

Hospitality or business-related degree preferred

Tools

Hotel management software

Microsoft Office Suite

Job description

Shamin Hotels Master in Williamsburg, VA seeks a Front Desk Supervisor to oversee daily front desk operations, deliver exceptional guest service, and assist in developing team members.

The role includes overseeing check-in/check-out, handling guest concerns, supervising staff, coordinating with housekeeping and maintenance, and ensuring brand standards while working the afternoon shift.