Guest Experience Lead — Front Desk

Prominence Hospitality Group; Valparaiso (IN); Presencial; USD 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth

Competitive pay

Paid time off

Work-life balance

Inclusive culture

Descripción de la vacante

Fairfield Inn & Suites by Marriott Valparaiso is seeking a Front Desk Agent to warmly welcome guests, manage registrations, and ensure a memorable stay in Valparaiso, IN. You will handle inquiries, greet guests, and issue room keys at check-in and check-out.

The role requires strongCustomer service skills, attention to detail, and the ability to multitask in a fast-paced hotel environment. Prior experience in reservations systems and Microsoft Office is a plus; high school diploma or GED is

Formación

• High School diploma or GED required; Bachelor’s degree or 2 years related experience preferred.
• Strong organizational and analytical skills.
• Proficiency with Microsoft Office and reservation systems is a plus.

Responsabilidades

• Warm Welcome: greet, register, issue room keys, and assist guests.
• Guest Service: answer and transfer calls promptly.
• Attention to Detail: monitor lobby and front desk records, reports, and invoices.
• Positive Energy: maintain an upbeat attitude and team spirit.
• Problem Solving: listen effectively to resolve guest concerns.

Conocimientos

Organizational skills

Attention to detail

Multitasking

Time management

Educación

High School diploma or GED

Bachelor’s degree or 2 years related experience

Herramientas

Microsoft Office

Reservation management systems

Descripción del empleo

Fairfield Inn & Suites by Marriott Valparaiso is seeking a Front Desk Agent to warmly welcome guests, manage registrations, and ensure a memorable stay in Valparaiso, IN. You will handle inquiries, greet guests, and issue room keys at check-in and check-out.

The role requires strongCustomer service skills, attention to detail, and the ability to multitask in a fast-paced hotel environment. Prior experience in reservations systems and Microsoft Office is a plus; high school diploma or GED is