Guest Experience Front Desk Agent

Lake Roosevelt Adventures; California (MO); On-site; USD 22,000 - 26,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent in Big Sur to handle check-ins/outs, reservations, and switchboard duties. You will balance cash, upsell room rates, and provide excellent guest service while coordinating with housekeeping and management.

The role requires strong clerical and communication skills, ability to multitask, and a welcoming, professional demeanor in a fast-paced environment.

Qualifications

• High School Diploma preferred; minimum age 16.
• Clerical skills: typing, filing, office machines, cash register, records maintenance.
• Computer proficiency and ability to multitask.
• Strong interpersonal, administrative and communication skills.
• Ability to arrange schedules for reservations.
• Ability to learn and develop new skills and problem solve.
• Ability to balance charges and collect payments.

Responsibilities

• Check guests and vendors in and out, manage reservations and switchboard.
• Provide quotes for room rates and up-sell guests when possible.
• Coordinate Front Desk with Housekeeping.
• Verify charges and credits on guest folio; collect payments.
• Balance cash and cash equivalents at start and end of shift.
• Respond to guest inquiries and resolve complaints within scope.

Skills

Typing

Filing

Office machines

Cash register

Records maintenance

Multitasking

Computer proficiency

Interpersonal skills

Prioritization

Problem solving

Reservations coordination

Communication skills

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. is seeking a Front Desk Agent in Big Sur to handle check-ins/outs, reservations, and switchboard duties. You will balance cash, upsell room rates, and provide excellent guest service while coordinating with housekeeping and management.

The role requires strong clerical and communication skills, ability to multitask, and a welcoming, professional demeanor in a fast-paced environment.