Evening Front Desk Agent — Guest Experience Pro

Mkmhotels; Portland (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

Mkmhotels in Portland, Oregon is seeking a courteous Guest Service Agent to welcome guests from check-in to check-out, manage reservations, and answer inquiries with a smile. This role emphasizes attention to detail, revenue-conscious service, and a calm demeanor in a busy lobby.

The position offers either full-time or part-time hours with an evening shift (3:00 PM–11:00 PM) and flexible scheduling to cover nights, weekends, and holidays.

Qualifications

• Previous hotel front desk experience required.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and positive attitude.
• Flexible availability, including nights, weekends, and holidays.
• Familiarity with Microsoft Office; Opera/Opera Cloud experience a plus.

Responsibilities

• Welcome guests with warmth and professionalism
• Handle check-ins, check-outs, and reservations accurately
• Answer guest inquiries about hotel services and local attractions
• Maintain a clean, organized front desk area
• Assist with guest requests and resolve issues promptly
• Ensure compliance with hotel policies and safety standards

Skills

Front desk experience

Communication skills

Multitasking

Professional demeanor

Flexibility

Opera/Opera Cloud experience

Tools

Opera/Opera Cloud

Job description

Mkmhotels in Portland, Oregon is seeking a courteous Guest Service Agent to welcome guests from check-in to check-out, manage reservations, and answer inquiries with a smile. This role emphasizes attention to detail, revenue-conscious service, and a calm demeanor in a busy lobby.

The position offers either full-time or part-time hours with an evening shift (3:00 PM–11:00 PM) and flexible scheduling to cover nights, weekends, and holidays.