Front Desk Guest Experience Agent

Highgate; Portland (OR); On-site; USD 22,000 - 30,000; Full time

Job summary

Highgate Hotels in Portland, OR is seeking a Front Desk Agent to deliver attentive, courteous service during check-in, stay, and checkout. You will balance guest needs with revenue and occupancy goals, while maintaining the hotel’s standards and brand experience.

Responsibilities include answering guest inquiries, processing reservations, handling cash and credit policies, and operating the front desk system. A welcoming demeanor and strong communication are essential for success in this role.

Qualifications

• Customer service experience preferred.
• Must communicate clearly with guests and colleagues.
• Must multitask and prioritize tasks to meet deadlines.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be familiar with rates, packages and promotions.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Operate the Front Desk computer system to complete shift tasks.

Skills

Customer service

Verbal and written communication

Multitasking

Attention to detail

Guest relations

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Front Desk software

Job description

Highgate Hotels in Portland, OR is seeking a Front Desk Agent to deliver attentive, courteous service during check-in, stay, and checkout. You will balance guest needs with revenue and occupancy goals, while maintaining the hotel’s standards and brand experience.

Responsibilities include answering guest inquiries, processing reservations, handling cash and credit policies, and operating the front desk system. A welcoming demeanor and strong communication are essential for success in this role.