Guest Experience Agent — AM Front Desk

Sojourn Suites (soon to be Hyatt House & Mindaro by JDV); Portland (OR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Vacation and Sick Pay

Paid Holidays

Employee Referral Program

Opportunities for Advancement

Hotel Discounts

Talent team access

Job summary

Hyatt House in Portland seeks a Guest Services Representative to deliver attentive, engaging service at the front desk. You will handle reservations, guest services, and calls, representing the hotel throughout the guest stay.

The role operates an AM shift from 7:00am to 3:30pm, with opportunities for advancement and a comprehensive benefits package including health, vision, dental, and 401(k).

Qualifications

• High School diploma or GED preferred OR 6 months of related experience/training.
• One year of hospitality experience preferred.
• Experience handling cash and credit card procedures.
• Basic Math skills.
• Attention to detail.
• Ability and flexibility to work various shifts including evenings, weekends, and holidays.

Responsibilities

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
• Follows all guidelines in regard to guest service, including check-in, reservations, check out, special requests and pre-registration.
• Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met.
• Demonstrate commitment to servicing the guest by being hospitable and accommodating.
• Document any guest accidents by completing the accident report form.

Skills

Customer service

Cash handling

Basic math

Attention to detail

Flexibility

Education

High School diploma or GED

6 months related experience/training

Job description

Hyatt House in Portland seeks a Guest Services Representative to deliver attentive, engaging service at the front desk. You will handle reservations, guest services, and calls, representing the hotel throughout the guest stay.

The role operates an AM shift from 7:00am to 3:30pm, with opportunities for advancement and a comprehensive benefits package including health, vision, dental, and 401(k).