Guest Experience Supervisor - Front Desk Lead

Highgate Hotels, LP; Portland (OR); On-site; USD 2,755,000 - 3,857,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Supervisor for Courtyard Portland East in Portland, OR. The role focuses on providing attentive service at check-in, throughout the guest stay, and at checkout while maximizing room revenue and occupancy.

The position requires prior hotel experience, strong computer skills, and the ability to supervise front desk staff, maintain standards, and manage shift tasks efficiently. This role demands a friendly, professional demeanor and excellent communication.

Qualifications

• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Maintain PBX console operation and hotel standards.
• Answer inquiries about services, facilities, hours, and local attractions.
• Process reservations and room rates and handle check-ins/outs.
• Balance and prepare shift paperwork and reports.
• Balance and market promotions and guest programs.
• Maintain a clean work area and assist guests with safes.

Skills

Customer service

Computer skills

Communication

Multitasking

Flexibility

Education

High School Diploma

Tools

PBX operation

Job description

Highgate Hotels is seeking a Front Office Supervisor for Courtyard Portland East in Portland, OR. The role focuses on providing attentive service at check-in, throughout the guest stay, and at checkout while maximizing room revenue and occupancy.

The position requires prior hotel experience, strong computer skills, and the ability to supervise front desk staff, maintain standards, and manage shift tasks efficiently. This role demands a friendly, professional demeanor and excellent communication.