Guest Services Specialist – Front Desk

Peregrine Hospitality; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Peregrine Hospitality seeks a Front Desk Agent in Atlanta to provide attentive guest service, manage reservations, and support seamless check-in/check-out. You will communicate with guests, coordinate requests, and help maximize hotel revenues while upholding security and privacy standards.

The ideal candidate has at least 1 year in hospitality, strong communication, and teamwork. This role requires flexibility for shifts and a professional, welcoming demeanor.

Qualifications

• At least 1 year of hospitality related experience.

Responsibilities

• Maintain front office and lobby organization and supplies to provide a clean and enjoyable experience.
• Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
• Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
• Preserve the security and privacy of guest rooms and administrative keys.
• Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
• Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
• Receive and send guest and hotel mail, packages, and facile transmissions.
• Maximize revenues through sales strategy and outstanding customer service.
• Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
• Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High School Diploma

Tools

PMS system

MS Office

Job description

Peregrine Hospitality seeks a Front Desk Agent in Atlanta to provide attentive guest service, manage reservations, and support seamless check-in/check-out. You will communicate with guests, coordinate requests, and help maximize hotel revenues while upholding security and privacy standards.

The ideal candidate has at least 1 year in hospitality, strong communication, and teamwork. This role requires flexibility for shifts and a professional, welcoming demeanor.