Guest Experience Agent - Flexible Front Desk

Quality Inn; Pigeon Forge (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Supportive team environment

Opportunity for advancement

Job summary

Quality Inn in Pigeon Forge, TN is urgently hiring a friendly Front Desk Agent to join our busy hotel team. You will manage guest check-ins and check-outs, handle reservations, and provide exceptional customer service as the face of the hotel.

In this fast-paced role you will greet guests, process payments, issue keys, coordinate with housekeeping and maintenance, and respond to inquiries to ensure a smooth guest experience. This position offers growth potential in a welcoming team environment.

Responsibilities

• Greet and assist guests during arrival and departure
• Process payments and issue room keys
• Respond promptly to guest questions and concerns
• Coordinate with housekeeping and maintenance
• Maintain accurate reservation records

Skills

Customer service

Job description

Quality Inn in Pigeon Forge, TN is urgently hiring a friendly Front Desk Agent to join our busy hotel team. You will manage guest check-ins and check-outs, handle reservations, and provide exceptional customer service as the face of the hotel.

In this fast-paced role you will greet guests, process payments, issue keys, coordinate with housekeeping and maintenance, and respond to inquiries to ensure a smooth guest experience. This position offers growth potential in a welcoming team environment.