Guest Experience Lead, Front Desk

Holiday Inn Express Penns Landing; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Holiday Inn Express Penns Landing in Philadelphia is seeking a Front Desk Supervisor to oversee the front office, including guest registration, telephone services, concierge and reservations. You will create a warm atmosphere and supervise all front desk operations to ensure memorable guest experiences.

Responsibilities include delivering high-quality service, responding to guest feedback, leading shift teams, and maintaining data accuracy in daily logs while upholding security and safety

Qualifications

• High School diploma or equivalent.
• Proficiency in Opera/Fidelio is preferred but not essential.
• Additional language skills a plus but not required.
• Must be available to work a variety of shifts, including day, evening, weekends, and holidays.

Responsibilities

• Oversee front desk operations including guest registration, telephone services, concierge and reservations.
• Greet guests on arrival and engage with them to provide memorable service.
• Respond to guest feedback and complaints to improve satisfaction.
• Review daily logs and follow up on issues with relevant departments.
• Maintain security procedures and monitor guest areas and staff interactions.

Skills

Customer service

Leadership

Communication skills

Guest relations

Education

High School diploma or equivalent

Tools

Opera/Fidelio

Job description

Holiday Inn Express Penns Landing in Philadelphia is seeking a Front Desk Supervisor to oversee the front office, including guest registration, telephone services, concierge and reservations. You will create a warm atmosphere and supervise all front desk operations to ensure memorable guest experiences.

Responsibilities include delivering high-quality service, responding to guest feedback, leading shift teams, and maintaining data accuracy in daily logs while upholding security and safety