Hotel Front Desk Supervisor

WizeHire, Inc; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Hilton Garden Inn Center City Philadelphia is seeking a Front Desk Supervisor to oversee daily front office operations, manage guest services, and lead the reception team to ensure high standards of guest satisfaction.

You will train and supervise agents, handle guest complaints including VIP arrivals, run daily reports, manage cash drawers, and coordinate with housekeeping and maintenance to keep rooms ready.

Qualifications

• 1–3 years of front desk or customer service experience
• Experience in a leadership role
• Hospitality or customer service experience preferred

Responsibilities

• Train, schedule, and supervise front desk agents.
• Handle guest complaints and VIP arrivals; ensure check-in/out procedures.
• Run daily reports and monitor room inventory.
• Manage cash drawers and audit shift transactions.
• Coordinate with housekeeping and maintenance to address room readiness and guest requests.

Skills

Communication

Problem-solving

Multitasking

Education

High school diploma

Hospitality management degree

Tools

PMS (Property Management System)

Job description

Hilton Garden Inn Center City Philadelphia • Philadelphia, PA, US

The Hilton Garden Inn Center City Philadelphia is hiring a Front Desk Supervisor. The hotel front desk supervisor oversees daily front office operations, manages guest services, and leads the reception team to ensure high standards of guest satisfaction.

Staff Management:

Train, schedule, and supervise front desk agents, coordinating work duties and breaks.

Guest Relations:

Handle complex guest complaints, assist with VIP arrivals, and ensure smooth check-in and check-out procedures.

Operations:

Run daily reports, monitor room inventory and assignments, and step in during busy periods or cover night shifts when needed.

Financial Tasks:

Manage cash drawers, audit shift transactions, and verify billing accuracy.

Department Communication:

Coordinate with housekeeping and maintenance teams to address room readiness and guest requests.

Education:

High school diploma or equivalent; a hospitality management degree is often preferred.

Experience:

1 to 3 years of front desk or customer service experience, with prior leadership experience.

Skills:

Strong communication, problem-solving, and multitasking abilities.

Technical Knowledge:

Proficiency in hotel property management systems (PMS).

Availability:

Flexibility to work a varied schedule, including nights, weekends, and holidays.

Relax in the heart of downtown Philadelphia, steps from the Philadelphia Convention Center. Reading Terminal Market is next door, and Independence Hall is minutes away. We're two blocks from Jefferson Station and 13th St. Trolley Station – hitch a ride to explore the wider city or reach the airport, 12 miles away.