Front Desk Supervisor: Create Memorable Guest Moments

Holiday Inn Express - Philadelphia E - Penn's Landing; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

Holiday Inn Express - Philadelphia E - Penn's Landing is seeking a Front Desk Supervisor to oversee front office operations, guest registrations, reservations, and concierge services, ensuring a warm, efficient experience for every guest.

You will lead the front desk team across shifts, monitor guest feedback, handle complaints, and collaborate with other departments to maximize guest satisfaction and hotel performance. Previous Opera/GDS experience a plus.

Qualifications

• High School diploma or equivalent.
• Proficiency in Opera/Fidelio is preferred but not essential.
• Additional language skills a plus but not required.
• Must be available to work a variety of shifts including day, evening, weekends, and holidays.

Responsibilities

• Ensure the front office team delivers great service, professional attention and personal recognition.
• Engage with guests on arrival and during interactions; solicit feedback to improve satisfaction.
• Receive guest complaints and take corrective actions to achieve satisfaction.
• Review daily log for guest issues and follow up with departments as needed.
• Respond to guest reviews and heartbeat alerts; maintain property walk to check cleanliness.

Skills

Communication skills

Customer service

Team leadership

Flexible schedule

Education

High School diploma or equivalent

Tools

Opera/Fidelio

Job description

Holiday Inn Express - Philadelphia E - Penn's Landing is seeking a Front Desk Supervisor to oversee front office operations, guest registrations, reservations, and concierge services, ensuring a warm, efficient experience for every guest.

You will lead the front desk team across shifts, monitor guest feedback, handle complaints, and collaborate with other departments to maximize guest satisfaction and hotel performance. Previous Opera/GDS experience a plus.