Guest Experience Lead — Front Desk

Atrium Hospitality; Montgomery (AL); Hybrid; USD 17,000 - 23,000; Full time

Benefits offered by this job

401(k) match

Health coverage

Paid time off

Brand discounts

DailyPay

Tuition reimbursement

Job summary

Atrium Hospitality's Montgomery Embassy Suites in Montgomery, AL is seeking a Front Desk Associate to oversee guest check-ins and check-outs with warmth and precision.

You will train teammates, resolve guest issues swiftly, and help keep the lobby welcoming. Atrium offers growth, health coverage, a 401(k) match, Paid Time Off, and discounts. Join a team that values service, teamwork, and community impact.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• Ability to use hotel management systems confidently.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Help manage daily tasks like event sheet distribution, business center support, and lobby upkeep.

Skills

Customer service

Leadership experience

Tech savvy

Education

High school diploma

Tools

Hotel management systems

Job description

Atrium Hospitality's Montgomery Embassy Suites in Montgomery, AL is seeking a Front Desk Associate to oversee guest check-ins and check-outs with warmth and precision.

You will train teammates, resolve guest issues swiftly, and help keep the lobby welcoming. Atrium offers growth, health coverage, a 401(k) match, Paid Time Off, and discounts. Join a team that values service, teamwork, and community impact.