Guest Experience Lead — Front Desk

Atrium Hospitality; Little Rock (AR); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

401(k) plan with company match

Health insurance

Paid Time Off

Brand discounts

DailyPay

Tuition reimbursement

Job summary

Atrium Hospitality is seeking a part-time Front Desk Associate at Little Rock Embassy Suites to deliver outstanding guest service.

You'll handle check-ins/outs, assist guests, and support a friendly, guest-centered front desk team. The role emphasizes hospitality experience, tech readiness, and physical stamina; lifting 50 lbs as needed.

Competitive hourly pay with benefits, plus opportunities for growth within Atrium's internal promotion culture.

Qualifications

• Customer service experience in hospitality or related field.
• Willingness to learn hotel systems and software.
• Able to communicate clearly and professionally with guests.

Responsibilities

• Oversee front desk operations and act as primary problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and efficiency.
• Support and train new front desk team members as needed.
• Resolve guest issues quickly and professionally to leave guests satisfied.
• Assist with daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Hospitality experience

Tech-savvy

Education

High school diploma or equivalent

Job description

Atrium Hospitality is seeking a part-time Front Desk Associate at Little Rock Embassy Suites to deliver outstanding guest service.

You'll handle check-ins/outs, assist guests, and support a friendly, guest-centered front desk team. The role emphasizes hospitality experience, tech readiness, and physical stamina; lifting 50 lbs as needed.

Competitive hourly pay with benefits, plus opportunities for growth within Atrium's internal promotion culture.