Front Desk Lead: Guest Experience & Training

Atrium Hospitality

Lincoln (NE)

On-site

USD 19,000 - 27,000

Part time

2 days ago

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Benefits offered by this job

401(k) plan with company match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Employee discounts

Job summary

Atrium Hospitality's Lincoln Embassy Suites in Lincoln, NE is seeking a part-time Front Desk Associate to welcome guests, check in/out with warmth, and help keep the lobby guest-ready. You’ll train new team members, resolve guest issues promptly, and support daily tasks like event sheets and business center assistance.

A friendly, service-driven attitude and comfort with hotel systems are essential. The role offers growth opportunities, benefits, and a friendly team in a supportive hospitality

Qualifications

Customer service experience essential for smooth guest interactions.
Experience in hospitality or leadership preferred.
High school diploma or equivalent required.
Tech-savvy enough to use hotel systems confidently.
Able to lift 50 lbs and stand for extended periods.

Responsibilities

Oversee front desk operations and serve as the go-to problem solver for guests and teammates.
Handle guest check-ins and check-outs with warmth and accuracy.
Support and train new front desk team members.
Resolve guest issues quickly and professionally.
Assist with daily tasks like event sheets, business center support, and lobby upkeep.

Skills

Customer service

Hospitality experience

High school diploma

Tech proficiency

Physical fitness

Education

High school diploma

Tools

Hotel systems

Job description

A friendly, service-driven attitude and comfort with hotel systems are essential. The role offers growth opportunities, benefits, and a friendly team in a supportive hospitality

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