Guest Experience Specialist - Front Desk & Concierge

Concord Hospitality Enterprises; Little Rock (AR); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Tuition assistance

Discounted room rates

Training and development

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk in Little Rock, AR to greet guests and manage check-ins and inquiries, delivering a warm, efficient service experience.

You will handle payments, provide information on local attractions and hotel amenities, and coordinate with other departments to resolve guest needs. This role offers full-time hours, opportunities for training and advancement, and a supportive team culture.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk in Little Rock, AR to greet guests and manage check-ins and inquiries, delivering a warm, efficient service experience.

You will handle payments, provide information on local attractions and hotel amenities, and coordinate with other departments to resolve guest needs. This role offers full-time hours, opportunities for training and advancement, and a supportive team culture.