Front Office Team Lead - Guest Experience Champion

Hyatt; Warren Park (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Hyatt in Warren Park, Indiana seeks a Front Office Supervisor to lead guest registration activities, communicate hotel services, and promote promotions. The role involves coaching associates, directing operations, and may include training, scheduling, payroll, and interviewing.

The position requires a strong desire to satisfy guests in a fast-paced environment, refined communication skills, and prior supervisory experience in a hotel setting. Weekend and holiday hours may be required.

Qualifications

• Experience supervising front office operations in a hotel environment.
• Strong leadership and communication skills.
• Ability to train, schedule, payroll and interview staff.
• Flexible with hours, including weekends and holidays.

Responsibilities

• Lead front office associates by coaching, giving direction and training.
• Oversee guest registration and communication of hotel services and promotions.
• Process payments and respond to guest inquiries.
• Ensure smooth scheduling and payroll processing for the front desk team.

Skills

Leadership

Communication

Coaching

Scheduling

Payroll

Interviewing

Guest experience

Front Office ops

Supervisory experience

Weekend availability

Job description

Hyatt in Warren Park, Indiana seeks a Front Office Supervisor to lead guest registration activities, communicate hotel services, and promote promotions. The role involves coaching associates, directing operations, and may include training, scheduling, payroll, and interviewing.

The position requires a strong desire to satisfy guests in a fast-paced environment, refined communication skills, and prior supervisory experience in a hotel setting. Weekend and holiday hours may be required.