Guest Experience Lead - Front Desk (Upscale Hotel)

Courtyard Huntsville - University Drive; Huntsville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Courtyard Huntsville University Drive is seeking a Front Desk Lead to guide our front desk team on shift, ensuring a smooth guest journey from arrival to departure. You will represent Marriott standards, train associates, handle reservations and payments, and maintain a welcoming, organized lobby.

The ideal candidate has hospitality experience, a strong customer service orientation, reliable attendance, and the ability to work flexible hours including weekends and holidays.

Qualifications

• Experience leading hospitality teams with a guest-first mindset.
• Proven ability to deliver excellent customer service and resolve guest issues.
• Strong communication and reliability, including attendance.

Responsibilities

• Lead Front Desk staff on shift, guiding daily operations.
• Oversee reservations, payments and guest check-in/out processes.
• Maintain a welcoming, organized front desk and lobby area.
• Enforce Marriott standards and SOPs; train and develop associates.
• Respond to guest inquiries and coordinate guest requests as needed.

Skills

Leadership

Customer service

Communication

Team training

Tools

PMS

PBX

Job description

Courtyard Huntsville University Drive is seeking a Front Desk Lead to guide our front desk team on shift, ensuring a smooth guest journey from arrival to departure. You will represent Marriott standards, train associates, handle reservations and payments, and maintain a welcoming, organized lobby.

The ideal candidate has hospitality experience, a strong customer service orientation, reliable attendance, and the ability to work flexible hours including weekends and holidays.