Guest Experience Lead – Front Desk

StepStone-Hospitality-Inc; Gulfport (MS); On-site; USD 17,000 - 25,000; Full time

Job summary

StepStone-Hospitality-Inc is seeking a Front Desk Agent to warmly welcome guests and manage check-in/out using the hotel management system. The role emphasizes guest satisfaction, efficiency, and a professional demeanor in a fast-paced environment.

You will handle reservations, inquiries, and payments, while coordinating with housekeeping and other teams to maintain smooth operations. Open availability and a friendly approach are essential.

Qualifications

• High school diploma or equivalent; additional hospitality training is a plus.
• Experience in customer service or front desk operations preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with computer systems and reservation software.
• Ability to remain calm and professional under pressure.
• Flexibility to work various shifts, including evenings, weekends, holidays, and night audits(if needed)
• A friendly, approachable attitude with a focus on guest satisfaction
• Must have open availability

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression
• Check guests in and out efficiently using the hotel management system
• Handle guest inquiries, requests, and complaints with professionalism and courtesy
• Manage reservations, cancellations, and modifications accurately
• Provide information about hotel amenities, local attractions and services
• Maintain the cleanliness and organization of the front desk area
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Process payments and handle cash, credit, or debit transactions securely
• Follow all safety and security procedures to protect guests and staff

Skills

Front desk operations

Customer service

Communication skills

Multitasking

Cash handling

Reservation software

Hospitality

Open availability

Teamwork

Education

High school diploma

Tools

Hotel PMS

Reservation software

POS system

Job description

StepStone-Hospitality-Inc is seeking a Front Desk Agent to warmly welcome guests and manage check-in/out using the hotel management system. The role emphasizes guest satisfaction, efficiency, and a professional demeanor in a fast-paced environment.

You will handle reservations, inquiries, and payments, while coordinating with housekeeping and other teams to maintain smooth operations. Open availability and a friendly approach are essential.