Guest Experience Lead — Front Desk & Reservations

StepStone-Hospitality-Inc; Canonsburg (Washington County); On-site; USD 30,000 - 42,000; Full time

Job summary

StepStone-Hospitality-Inc is seeking an attentive Guest Services Associate to register guests, assign rooms, issue keys, and coordinate guest inquiries across services. You will handle mail, messages, and daily communications to ensure a smooth stay.

Candidates should be proficient in English, able to report information accurately, and comfortable with office software. Night audit knowledge is a plus, with CPR/First Aid training preferred.

Qualifications

• Knowledge of OnQ operating system a plus
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors
• Ability to accurately report information
• Ability to assist with various office tasks as needed
• Attend required meetings
• Adjusts to high-pressure conditions and is open to change
• Assumes responsibility for personal growth and development
• Relevant training and experience and additional education preferred
• CPR and first aid training preferred but can be trained

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Skills

English proficiency

Cash handling

Office software

High-pressure adaptability

CPR/First aid training

Personal growth mindset

Meeting attendance

Team player

Tools

OnQ operating system

Job description

StepStone-Hospitality-Inc is seeking an attentive Guest Services Associate to register guests, assign rooms, issue keys, and coordinate guest inquiries across services. You will handle mail, messages, and daily communications to ensure a smooth stay.

Candidates should be proficient in English, able to report information accurately, and comfortable with office software. Night audit knowledge is a plus, with CPR/First Aid training preferred.