Front Desk Guest Associate | Daily Pay

Embassy-Suites-By-Hilton; Charlotte (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Daily pay

Job summary

Embassy Suites by Hilton is hiring a full-time Front Desk Associate at the Charlotte property near the airport. You will welcome guests, manage registrations, assist with checkout, and promote loyalty programs while maintaining brand standards.

The role requires strong customer service, organization, and problem-solving skills, with flexibility to work various shifts and days. Candidates should have at least 1 year of front desk experience, proficient computer skills, and familiarity with

Qualifications

• 1 year experience as a hotel front desk agent is required.
• Competent computer skills including knowledge of Microsoft Word and Excel.
• Experience using hotel reservation systems such as Lightspeed, FOSSE or PEP is a plus.
• Organization skills and attention to detail.
• Friendly and customer service oriented.
• Good interpersonal and problem-solving skills.

Responsibilities

• Greet guests at check-in with a smile and warm welcome, and complete the registration process per brand and company standards.
• Greet guests at check-out with a smile and warm greeting and complete the check-out process, including confirming charges and printing folio.
• Demonstrate thorough knowledge of hotel information and answer guest questions about local area and services.
• Use up-selling techniques to promote hotel services, facilities and loyalty programs.
• Follow proper phone etiquette and assist guests promptly and professionally.
• Respond to guest inquiries and requests with empathy and efficiency, escalating to a manager if needed.
• Complete start and end-of-shift tasks and reports.

Skills

Front desk experience

Customer service

Organizational skills

Interpersonal skills

Problem-solving

English fluency

Tools

Lightspeed

FOSSE

PEP

MS Word

Excel

Job description

Embassy Suites by Hilton is hiring a full-time Front Desk Associate at the Charlotte property near the airport. You will welcome guests, manage registrations, assist with checkout, and promote loyalty programs while maintaining brand standards.

The role requires strong customer service, organization, and problem-solving skills, with flexibility to work various shifts and days. Candidates should have at least 1 year of front desk experience, proficient computer skills, and familiarity with