Front Desk Associate AM

Atrium Hospitality; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Career Growth

401(k) Match

Health Coverage

Paid Time Off

Tuition Reimbursement

Discounts

Job summary

Atrium Hospitality is seeking a front desk professional for the Hilton Charlotte Airport in Charlotte, NC. This full-time role involves overseeing front desk operations, guest check-ins/check-outs with warmth, and mentoring new team members.

You’ll resolve issues promptly, support daily tasks, and help keep the lobby welcoming. Prior hospitality or leadership experience and comfort with hotel systems are desired.

Qualifications

• Customer service experience showing patience and guest focus.
• Experience in hospitality or leadership preferred.
• High school diploma or equivalent is required.
• Tech savvy enough to navigate hotel systems with confidence.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members; you are the friendly coach.
• Resolve guest issues quickly and professionally, aiming for guest satisfaction.
• Manage daily tasks like event sheet distribution, business center support, and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership

Tech savvy

Education

High school diploma or equivalent

Tools

Hotel systems software

Job description

Hotel: Hilton Charlotte Airport, 2800 Coliseum Centre Drive, Charlotte, NC 28217. Full time. Compensation Range: $17.00.

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!


• Invest in Your Future - 401(k) plan with company match.


• Comprehensive Health Coverag e e - Medical, dental, and vision insurance options.


• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations


• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.


• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.


• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.


• Support and train new front desk team members—you’re the friendly coach they'll thank later.


• Resolve guest issues quickly and professionally (bonus points if they leave smiling).


• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience - You've got the people skills and patience to keep things running smoothly.


• Experience in hospitality or leadership (preferred) - This isn't your first rodeo, and it shows.


• High school diploma or equivalent - Because communication, math, and common sense are key.


• Tech savvy enough to use hotel systems with confidence - No one wants to be stuck at the front desk with a frozen screen.


• Able to lift 50 lbs and stay on your feet - This role keeps you moving, literally.

Why Atrium

Hear it from Maria O.: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Notice of candidate Privacy Rights

https://www.atriumhospitality.com/privacy-policy

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.