Guest Experience Lead — Front Desk (Flexible Hours)

Island Hospitality Management; Ashburn (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

HSA & FSA plans

Dependent care FSA

Identity Theft Protection

Commuter benefits

Pet Insurance

Paid Sick and Vacation Time

401(k) Retirement plan with company匹

Employee Assistance Program

Wellness Subscriptions

Job summary

Island Hospitality Management is seeking a Front Desk Agent to manage all front desk operations and be a reference for guests and vendors. The role requires professionalism, courtesy, and strong communication in a fast-paced environment.

The position may require flexible scheduling. Island Hospitality emphasizes comprehensive benefits and ongoing training for growth within the company.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Skills

Team player

Problem solving

Stress management

Guest service

Job description

Island Hospitality Management is seeking a Front Desk Agent to manage all front desk operations and be a reference for guests and vendors. The role requires professionalism, courtesy, and strong communication in a fast-paced environment.

The position may require flexible scheduling. Island Hospitality emphasizes comprehensive benefits and ongoing training for growth within the company.