Front Desk Supervisor: Elevate Guest Experience

Island-Hospitality-Management; Durham (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

401(k) Retirement plan - company match

Paid Sick and Vacation Time

Employee Discounts

Wellness Programs

Commuter benefits

Job summary

Island Hospitality is seeking a friendly Front Desk Supervisor to oversee the front desk, ensure guest satisfaction, and uphold our service and product quality standards. You will plan and supervise a diverse team to keep operations smooth and profitable, and serve as a reference for team members, vendors, and guests.

This role may require flexible scheduling availability. You will manage check-in/check-out, handle payments, provide guest information, and help build shift schedules while

Qualifications

• Highly motivated team player with strong initiative and achievement drive.
• Ability to handle problems and work under pressure.
• Friendly and approachable with excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests.
• Process payments according to established hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare all necessary reports during each shift for management.
• Ensure front desk staff are trained on the service guarantees and standards.
• Assist in creating and distributing the team member schedule in a timely manner.

Skills

Guest service excellence

Communication skills

Team player

Problem solving

Stress management

Job description

Island Hospitality is seeking a friendly Front Desk Supervisor to oversee the front desk, ensure guest satisfaction, and uphold our service and product quality standards. You will plan and supervise a diverse team to keep operations smooth and profitable, and serve as a reference for team members, vendors, and guests.

This role may require flexible scheduling availability. You will manage check-in/check-out, handle payments, provide guest information, and help build shift schedules while