Guest Experience Lead - Front Desk

Island Hospitality Management; Anchorage (AK); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA

Dependent care FSA

Identity Theft Protection

Pet Insurance

Paid time off

Employee assistance program

Wellness subscriptions

Paid sick leave

Family leave

401(k) matching

Employee discounts

Job summary

Island Hospitality Management is seeking a Front Desk Agent to manage all aspects of front desk operations and be a reference point for guests and vendors. You will project professionalism, courtesy, and outstanding communication in a fast-paced hotel environment.

This role may require flexible scheduling availability and a commitment to delivering exceptional guest service while collaborating with team members to ensure smooth check-in and check-out experiences.

Qualifications

• Check-in/Check-out hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepares all necessary reports during each shift for the management team.

Responsibilities

• Our front desk agent will manage all aspects of front desk operations and be a reference for guests and vendors.
• Maintain professionalism and courtesy, and communicate effectively in a fast-paced environment.
• Support a seamless check-in/check-out process and assist with guest inquiries.
• Collaborate with team members to ensure smooth hotel operations.

Skills

Team player

Problem solving

Stress management

Guest service

Job description

Island Hospitality Management is seeking a Front Desk Agent to manage all aspects of front desk operations and be a reference point for guests and vendors. You will project professionalism, courtesy, and outstanding communication in a fast-paced hotel environment.

This role may require flexible scheduling availability and a commitment to delivering exceptional guest service while collaborating with team members to ensure smooth check-in and check-out experiences.