Guest Experience Lead — Flexible Scheduling & Service

McDonald's; Liberty (OH); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid leave

Tuition assistance

Training & advancement

Weekly direct deposit

401k

Medical benefits

Job summary

McDonald’s is seeking a Guest Experience Leader in Liberty, OH to ensure an outstanding guest experience. You will check in with guests, address concerns, and work with your team to maintain a clean, welcoming restaurant environment.

You’ll help guests understand promotions and the McDonald’s App, Mobile Order & Pay, and related benefits. The role emphasizes hospitality, learning and growth, and effective communication to anticipate guest needs.

Qualifications

• A humble and hospitable demeanor is essential.
• Strong desire to learn and grow and help others.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring enjoyment.
• Address guest concerns and resolve issues to their satisfaction.
• Collaborate with team to maintain a welcoming, clean restaurant environment.
• Promote McDonald’s App, Mobile Order & Pay features and in-store promotions.

Skills

Guest service

Conflict resolution

Communication

Teamwork

Job description

McDonald’s is seeking a Guest Experience Leader in Liberty, OH to ensure an outstanding guest experience. You will check in with guests, address concerns, and work with your team to maintain a clean, welcoming restaurant environment.

You’ll help guests understand promotions and the McDonald’s App, Mobile Order & Pay, and related benefits. The role emphasizes hospitality, learning and growth, and effective communication to anticipate guest needs.