Guest Experience Lead | Flexible Hours & Growth

McDonald's; Washington (IA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid sick leave & PTO

Tuition reimbursement

Training & advancement

Weekly direct deposit

401k plan

Health benefits (medical, dental, visn

Job summary

McDonald’s Guest Experience Leader role focuses on ensuring every guest leaves happy by leading the experience, checking in with guests, and resolving concerns. You’ll work closely with the team to maintain a welcoming, clean restaurant and promote app features and promotions to drive guest engagement.

Key qualities include a hospitable demeanor, teamwork, a desire to learn, and strong communication to anticipate guest needs and deliver outstanding service.

Qualifications

• Experience delivering friendly, efficient guest service.
• Ability to handle guest concerns and provide timely resolutions.
• Willingness to learn and grow within the team.
• Strong communication and listening skills.

Responsibilities

• Lead the guest experience and check in with guests.
• Resolve guest concerns to their satisfaction.
• Maintain a welcoming, friendly, and clean restaurant environment.
• Highlight promotions and McDonald’s App benefits to guests.

Skills

Customer service

Effective communication

Teamwork

Problem solving

Job description

McDonald’s Guest Experience Leader role focuses on ensuring every guest leaves happy by leading the experience, checking in with guests, and resolving concerns. You’ll work closely with the team to maintain a welcoming, clean restaurant and promote app features and promotions to drive guest engagement.

Key qualities include a hospitable demeanor, teamwork, a desire to learn, and strong communication to anticipate guest needs and deliver outstanding service.