Guest Experience Lead - Flexible Scheduling & Growth

McDonald's; Town of Springfield (WI); On-site; USD 19,286 - 21,917; Part time

Benefits offered by this job

Competitive pay between $14.00 - $15.91 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s is seeking a Guest Experience Lead in Springfield, WI. This role is essential for ensuring a positive guest experience by leading the team, handling guest concerns, and promoting the use of the McDonald’s App. The ideal candidate should possess a passionate demeanor for customer service and effective communication skills. McDonald's offers flexible scheduling, competitive pay, benefits including tuition reimbursement, and opportunities for advancement. Reach out via [e-mail] for more details.

Qualifications

• Humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Check in with guests and ensure they are enjoying their experience.
• Handle guest concerns and provide satisfactory resolutions.
• Work with the team to maintain a clean and welcoming environment.
• Offer expert insights into promotions and mobile app features.

Skills

Humility and hospitality

Effective communication

Teamwork

Customer service

Job description

McDonald’s is seeking a Guest Experience Lead in Springfield, WI. This role is essential for ensuring a positive guest experience by leading the team, handling guest concerns, and promoting the use of the McDonald’s App. The ideal candidate should possess a passionate demeanor for customer service and effective communication skills. McDonald's offers flexible scheduling, competitive pay, benefits including tuition reimbursement, and opportunities for advancement. Reach out via [e-mail] for more details.