Guest Experience Lead - Flexible Schedule & Growth

McDonald's Restaurants Limited; Van Buren Charter Township (MI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Free meals

Employee discounts

Paid time off

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s is looking for a Guest Experience Leader in Michigan to drive guest satisfaction and support daily operations. You’ll greet guests, address concerns, and ensure a welcoming environment while collaborating with teammates to uphold cleanliness and service standards.

You’ll also share insights on promotions and the McDonald’s App, helping guests maximize benefits and streamlined ordering. This role emphasizes hospitality and teamwork in a busy restaurant setting.

Qualifications

• Customer-focused with a friendly demeanor.
• Excellent communication and problem-solving abilities.
• Ability to thrive in a fast-paced environment.
• team player with a willingness to help others.

Responsibilities

• Lead the guest experience and check in with guests to ensure they are enjoying themselves.
• Handle guest concerns and provide resolution to their satisfaction.
• Work hand in hand with the team to maintain a welcoming, clean restaurant environment.
• Promote McDonald’s App, Mobile Order & Pay features and current promotions to guests.

Skills

Customer service

Communication

Teamwork

Hospitality

Job description

McDonald’s is looking for a Guest Experience Leader in Michigan to drive guest satisfaction and support daily operations. You’ll greet guests, address concerns, and ensure a welcoming environment while collaborating with teammates to uphold cleanliness and service standards.

You’ll also share insights on promotions and the McDonald’s App, helping guests maximize benefits and streamlined ordering. This role emphasizes hospitality and teamwork in a busy restaurant setting.