Guest Experience Lead: Elevate Service & Growth

McDonald's Restaurants Limited; Whitmore Lake (MI); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Competitive pay between $15.25 per hr?

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or education

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s Restaurants Limited in Whitmore Lake, MI is seeking a Guest Experience Leader to guide everyday guest interactions and ensure visitors enjoy their meals. You will check in with guests, help resolve concerns, and promote an inviting, clean restaurant atmosphere while supporting promotional benefits.

You’ll collaborate with the team, communicate promotions, and encourage use of McDonald’s App and Mobile Order & Pay.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and team members).
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience: Check in with guests and make sure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolve to their satisfaction.
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features.

Skills

Hospitable demeanor

Customer service

Communication skills

Willingness to learn

Teamwork

Job description

McDonald’s Restaurants Limited in Whitmore Lake, MI is seeking a Guest Experience Leader to guide everyday guest interactions and ensure visitors enjoy their meals. You will check in with guests, help resolve concerns, and promote an inviting, clean restaurant atmosphere while supporting promotional benefits.

You’ll collaborate with the team, communicate promotions, and encourage use of McDonald’s App and Mobile Order & Pay.