Guest Experience Lead — Flexible Schedule & Growth

McDonald's Restaurants Limited; South Bloomfield (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts & free meals

Paid sick leave / PTO

Tuition reimbursement / educationalass

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s is seeking a Guest Experience Leader to ensure guests enjoy a welcoming and seamless visit and to support a high-performing team. You will lead the guest experience, address concerns, and collaborate with teammates to maintain a clean, friendly restaurant environment.

The role emphasizes effective communication, a hospitable attitude, and a desire to learn and grow within the company’s onboarding and advancement opportunities.

Qualifications

• Friendly, hospitable demeanor essential.
• Passion for helping and serving others.
• Desires to learn and grow within the role.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying themselves.
• Be the solution: handle guest concerns and resolve to their satisfaction.
• Work as a team to maintain a welcoming, friendly, and clean restaurant environment.
• Promote McDonald’s App, Mobile Order & Pay features and current promotions.

Skills

Hospitable demeanor

Customer service oriented

Willingness to learn and grow

Strong communication skills

Job description

McDonald’s is seeking a Guest Experience Leader to ensure guests enjoy a welcoming and seamless visit and to support a high-performing team. You will lead the guest experience, address concerns, and collaborate with teammates to maintain a clean, friendly restaurant environment.

The role emphasizes effective communication, a hospitable attitude, and a desire to learn and grow within the company’s onboarding and advancement opportunities.