Guest Experience Lead - Flexible Hours & Perks

McDonald's Restaurants Limited; Saint Clair Shores (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay between $14.00 per hr-

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or education

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s seeks a Guest Experience Leader to welcome guests, check in with them, and help ensure they enjoy their visit. You’ll resolve guest concerns, work with the team to maintain a welcoming, clean restaurant, and promote the McDonald’s App promotions and Mobile Order & Pay features.

Join a team that values service, hospitality, and continuous learning, with opportunities for growth and advancement within the restaurant network.

Qualifications

• Humility and a hospitable approach to guests.
• Passion for helping and serving customers and teammates.
• Desire to learn and grow within the role.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience by greeting and checking in with guests and ensuring they enjoy their visit.
• Be the solution: handle guest concerns and resolve them to satisfaction.
• Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Promote promotions and app features such as McDonald’s App, Mobile Order & Pay.

Skills

Humility

Hospitable demeanor

Customer service passion

Effective communication

Willingness to learn

Teamwork

Job description

McDonald’s seeks a Guest Experience Leader to welcome guests, check in with them, and help ensure they enjoy their visit. You’ll resolve guest concerns, work with the team to maintain a welcoming, clean restaurant, and promote the McDonald’s App promotions and Mobile Order & Pay features.

Join a team that values service, hospitality, and continuous learning, with opportunities for growth and advancement within the restaurant network.