Guest Experience Leader: Flexible Hours & Growth

McDonald's; Troy (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision coverage

401k with matching contributions

Archways to Opportunity education

Discount programs

Free meals / meal discounts

Job summary

McDonald’s restaurant is hiring for a Guest Experience Leader. You’ll greet guests, assist with ordering and kiosks, and ensure customers feel welcome in a fast-paced team setting.

The role emphasizes service excellence, problem solving, and proactive engagement with guests to enhance their visit. Applicants should be able to communicate clearly, work collaboratively with crew, and show a positive attitude.

Qualifications

• Greeting guests and communicating with them while ordering.
• Offering help with using the ordering kiosks.
• Offering assistance to those in need of some extra hands.
• Checking with them once they have their food to make sure they're satisfied, or to see if they need anything else.
• Ensuring kids receive a kid treat.
• Handling any concerns.
• Communicating with the restaurant team to provide feedback and recommendations.

Responsibilities

• Greeting guests and communicating with them while ordering.
• Offering help with using the ordering kiosks.
• Offering assistance to those in need of some extra hands.
• Checking with them once they have their food to make sure they're satisfied, or to see if they need anything else.
• Ensuring kids receive a kid treat.
• Handling any concerns.
• Communicating with the restaurant team to provide feedback and recommendations.

Skills

Guest service

Communication

Teamwork

Willingness to learn

Positive attitude

Job description

McDonald’s restaurant is hiring for a Guest Experience Leader. You’ll greet guests, assist with ordering and kiosks, and ensure customers feel welcome in a fast-paced team setting.

The role emphasizes service excellence, problem solving, and proactive engagement with guests to enhance their visit. Applicants should be able to communicate clearly, work collaboratively with crew, and show a positive attitude.