Guest Experience Lead — Flexible Hours & Growth

McDonald's; Crown Point (IN); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Medical, dental and vision coverage

401k with matching contributions

Paid time off

Education through Archways to Opp., ed

Discount programs

Free meals / meal discounts

Job summary

McDonald's operates a Guest Experience Leader role in a fast-paced, team-oriented environment. You’ll greet guests, guide them through ordering, and assist with kiosks to ensure a smooth experience.

The position emphasizes exceptional service, quick problem solving, and care for families and individuals alike. We offer competitive pay and comprehensive benefits, with opportunities to learn and grow within a franchisee-owned restaurant.

Qualifications

• Greeting guests and communicating with them while ordering.
• Offering help with using the ordering kiosks.
• Providing assistance to guests needing extra hands.
• Checking guest satisfaction after receiving food.
• Ensuring kids receive a kid treat when appropriate.
• Handling concerns and providing feedback to the team.

Responsibilities

• Greet guests and communicate while taking orders.
• Assist guests with ordering kiosks and upgrades.
• Support guests needing extra help during service.
• Check in with guests after meals to ensure satisfaction.
• Address concerns and escalate when needed.
• Collaborate with team to deliver fast, friendly service.

Skills

Greet Guests

Assist with Kiosks

Customer Service

Teamwork

Communication

Problem Solving

Job description

McDonald's operates a Guest Experience Leader role in a fast-paced, team-oriented environment. You’ll greet guests, guide them through ordering, and assist with kiosks to ensure a smooth experience.

The position emphasizes exceptional service, quick problem solving, and care for families and individuals alike. We offer competitive pay and comprehensive benefits, with opportunities to learn and grow within a franchisee-owned restaurant.