Guest Experience Lead — Flexible Schedule & Growth

McDonald's Restaurants Limited; Randleman (NC); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay: $13.50–$15.34 per hr

Employee discounts and free meals

Paid sick leave or PTO

Tuition reimbursement and/or education

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s is seeking a Guest Experience Leader to ensure guests have a memorable visit. You will check in with guests, resolve concerns, and work with the team to keep the restaurant welcoming and clean while promoting promotions and the McDonald’s App.

The role emphasizes hospitality, effective communication, and a proactive approach to guest satisfaction within a fast-paced environment.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolve to their satisfaction.
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features.

Skills

Guest service

Communication

Teamwork

Customer empathy

Job description

McDonald’s is seeking a Guest Experience Leader to ensure guests have a memorable visit. You will check in with guests, resolve concerns, and work with the team to keep the restaurant welcoming and clean while promoting promotions and the McDonald’s App.

The role emphasizes hospitality, effective communication, and a proactive approach to guest satisfaction within a fast-paced environment.