Guest Experience Lead - Growth & Perks (Flexible Schedule)

McDonald's Restaurants Limited; Glen Burnie (MD); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Competitive pay

Employee discounts

Paid time off

Tuition reimbursement

Training opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s is seeking a Guest Experience Leader to help create a welcoming and enjoyable visit for every guest. You will lead the guest experience, greet guests, and ensure satisfaction while working closely with the team to maintain a clean, friendly environment.

You will address guest concerns, provide prompt resolutions, and share knowledge of McDonald’s App benefits to enhance guest engagement. This role emphasizes hospitality, teamwork, and proactive service in a fast-paced restaurant

Qualifications

• Experience delivering quality guest experiences and high levels of customer service.
• Strong communication and interpersonal skills with a friendly, engaging approach.
• Able to work effectively as part of a team in a fast-paced restaurant setting.

Responsibilities

• Lead the guest experience by greeting and engaging guests and ensuring enjoyment.
• Address guest concerns and provide timely resolutions to ensure satisfaction.
• Collaborate with team to keep a welcoming, clean, and efficient restaurant environment.
• Promote and explain app features and benefits to guests to drive engagement.

Skills

Guest experience

Customer service

Communication

Teamwork

Problem solving

Job description

McDonald’s is seeking a Guest Experience Leader to help create a welcoming and enjoyable visit for every guest. You will lead the guest experience, greet guests, and ensure satisfaction while working closely with the team to maintain a clean, friendly environment.

You will address guest concerns, provide prompt resolutions, and share knowledge of McDonald’s App benefits to enhance guest engagement. This role emphasizes hospitality, teamwork, and proactive service in a fast-paced restaurant