Guest Experience Lead: Elevate Service & Satisfaction

McDonald's Restaurants Limited; Spring Lake (NC); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Paid time off

Job summary

McDonald’s is hiring for a Guest Experience Leader to ensure every guest has a positive visit. You will greet guests, check in on their experience, and help resolve concerns while supporting a clean, welcoming restaurant environment.

You’ll promote app features, manage promotions, and work closely with your team to deliver consistent service and hospitality. This role emphasizes guest satisfaction and teamwork in a fast-paced setting.

Qualifications

• Customer service mindset
• Strong communication and hospitality
• Teamwork and adaptability
• Ability to resolve guest concerns

Responsibilities

• Lead the guest experience and check in with guests
• Handle guest concerns and provide solutions
• Maintain a welcoming, friendly, and clean restaurant environment
• Promote app promotions and benefits to guests

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

McDonald’s is hiring for a Guest Experience Leader to ensure every guest has a positive visit. You will greet guests, check in on their experience, and help resolve concerns while supporting a clean, welcoming restaurant environment.

You’ll promote app features, manage promotions, and work closely with your team to deliver consistent service and hospitality. This role emphasizes guest satisfaction and teamwork in a fast-paced setting.