Guest Experience Lead — Flexible Hours & Growth

McDonald's Restaurants Limited; Springfield (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Discounts & free meals

Paid time off

Tuition reimbursement

Training & advancement

Weekly direct deposit

401(k) plan

Medical/dental/vision benefits

Job summary

McDonald’s Restaurants Limited in Springfield, OH is seeking a Guest Experience Leader to ensure every guest enjoys a welcoming visit and excellent service. You will check in with guests, address concerns, and collaborate with the team to maintain a clean, friendly environment, while highlighting app features and ongoing promotions.

The role emphasizes hospitality, communication, and a genuine passion for helping others, with opportunities for growth and advancement in a fast-paced restaurant

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features

Skills

Hospitality

Customer service

Communication

Teamwork

Job description

McDonald’s Restaurants Limited in Springfield, OH is seeking a Guest Experience Leader to ensure every guest enjoys a welcoming visit and excellent service. You will check in with guests, address concerns, and collaborate with the team to maintain a clean, friendly environment, while highlighting app features and ongoing promotions.

The role emphasizes hospitality, communication, and a genuine passion for helping others, with opportunities for growth and advancement in a fast-paced restaurant