Guest Experience Lead — Flexible Schedule & Growth

McDonald's; McLean (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Paid time off

Tuition reimbursement

Training and advancement

Direct deposit

401k plan

Health, dental, vision benefits

Job summary

McDonald’s is seeking a Guest Experience Leader to help create a welcoming environment for guests. You’ll check in with guests, respond to concerns, and coordinate with your team to keep the restaurant clean and inviting.

This role emphasizes hospitality, teamwork, and a willingness to learn and grow, with opportunities for training, advancement, and benefits as you build memorable experiences for every guest.

Qualifications

• Guest service mindset and hospitality focus.
• Clear, effective communication with guests and team.
• Ability to work well in a team in a fast-paced environment.
• Desire to learn and grow within the role and company.

Responsibilities

• Check in with guests and ensure they are enjoying their experience.
• Handle guest concerns and provide timely resolution to satisfaction.
• Collaborate with team to maintain a welcoming, clean restaurant environment.
• Promote McDonald’s App, Mobile Order & Pay features, and current promotions.

Skills

Guest service mindset

Strong communication

Teamwork

Willingness to learn

Job description

McDonald’s is seeking a Guest Experience Leader to help create a welcoming environment for guests. You’ll check in with guests, respond to concerns, and coordinate with your team to keep the restaurant clean and inviting.

This role emphasizes hospitality, teamwork, and a willingness to learn and grow, with opportunities for training, advancement, and benefits as you build memorable experiences for every guest.