Guest Experience Lead - Flexible Hours & Growth

Wills Group; Ashland (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) Plan

Paid Time Off

Community Service

Parental Leave

Pet Insurance

Life Insurance

Medical, Dental, Vision

Tuition Reimbursement

Training & Development

Employee Discounts

Flexible Schedules

Supportive Culture

Job summary

Dash In in Ashland, VA, seeks a Guest Experience Assistant Manager to support the Store Manager, lead a food service team, manage prep, inventory, and safety standards, and drive guest satisfaction. The role requires 3+ years in related fields and 2+ years in leadership, with flexibility for varied shifts in a 24/7 environment.

The position offers opportunities for growth within the Wills Group family, with competitive benefits and a focus on a positive guest experience in a fast-paced setting.

Qualifications

• 3+ years in food service, retail, or customer service roles.
• 2+ years in a leadership role.
• Flexibility to work various shifts (days, nights, weekends, overnights).
• Strong problem-solving, organizational, and communication skills.

Responsibilities

• Team Leadership: Recruit, train, and develop a high-performing food service team.
• Inventory & Operations: Manage food orders, maintain inventory levels, minimize waste, and ensure operational excellence.
• Food Safety & Quality: Oversee food prep and compliance with safety protocols (ServSafe preferred).
• Guest Engagement: Ensure high levels of guest satisfaction with exceptional food quality and service.
• Audit & Inspections: Meet or exceed performance standards in third-party audits and health inspections.
• Acting Manager: Step in as acting Store Manager when needed.

Skills

Leadership

Communication

Problem-solving

Flexibility

ServSafe Certification

Job description

Dash In in Ashland, VA, seeks a Guest Experience Assistant Manager to support the Store Manager, lead a food service team, manage prep, inventory, and safety standards, and drive guest satisfaction. The role requires 3+ years in related fields and 2+ years in leadership, with flexibility for varied shifts in a 24/7 environment.

The position offers opportunities for growth within the Wills Group family, with competitive benefits and a focus on a positive guest experience in a fast-paced setting.