Guest Experience Leader – 24/7 Retail Ops & Team Growth

Dash In; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

8 Paid Holidays

Tuition Reimbursement

Healthcare Plans

Parental Leave

Pet Insurance

Life Insurance

Short-Term Disability

401(k) with Employer Match

Career Growth Opportunities

Employee Discounts

Job summary

Dash In in Charlotte, NC is seeking a Guest Experience Assistant Manager to lead a high-performing retail team in a fast-paced, 24/7 environment. You will hire, train, coach, and develop staff, oversee inventory, and ensure brand standards and guest-first service.

This role requires 3+ years in operations or retail, 2+ years of leadership, a high school diploma or GED, and willingness to work days, nights, weekends, and overnights.

Qualifications

• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S.
• Successful completion of background check and drug screening.

Responsibilities

• Lead and develop a high-performing retail team.
• Oversee product ordering to drive sales and minimize loss.
• Maintain clean, safe, guest-focused environment and brand standards.
• Support 24/7 retail execution and act as Store Manager when needed.
• Ensure clear communication across all levels of the organization.
• Prepare for third-party audits and inspections and meet expectations.
• Drive sales growth and profitability metrics (labor, expenses, inventory).

Skills

Leadership

Operations management

Customer service

Team development

Education

High School Diploma or GED

Tools

POS systems

Inventory software

Job description

Dash In in Charlotte, NC is seeking a Guest Experience Assistant Manager to lead a high-performing retail team in a fast-paced, 24/7 environment. You will hire, train, coach, and develop staff, oversee inventory, and ensure brand standards and guest-first service.

This role requires 3+ years in operations or retail, 2+ years of leadership, a high school diploma or GED, and willingness to work days, nights, weekends, and overnights.