Guest Experience Lead - Food Service & Team Growth

Dash-i; Ashland (VA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) match

Paid Time Off

Health Insurance

Tuition Reimbursement

Management development programs

Employee discounts

Flexible scheduling

Job summary

Dash In in Ashland, VA is seeking a Guest Experience Assistant Manager to support the Store Manager in leading a food service team, oversee food preparation, manage inventory, and ensure safety and quality standards.

You'll drive guest satisfaction, contribute to sales growth, and operate in a fast-paced, 24/7 environment with a focus on teamwork and excellence across all shifts. The role offers opportunities for growth and a people-first culture.

Qualifications

• 3+ years of experience in food service, retail, or customer service roles.
• 2+ years in a leadership role.
• Flexibility to work various shifts (days, nights, weekends, overnights).
• Strong problem-solving, organizational, and communication skills.
• ServSafe certification preferred.

Responsibilities

• Team Leadership: Recruit, train, and develop a high-performing food service team.
• Inventory & Operations: Manage food orders, maintain inventory levels, minimize waste, and ensure operational excellence.
• Food Safety & Quality: Oversee food prep and compliance with safety protocols (ServSafe preferred).
• Guest Engagement: Ensure high levels of guest satisfaction with exceptional food quality and service.
• Audit & Inspections: Meet or exceed performance standards in third-party audits and health inspections.
• Acting Manager: Step in as acting Store Manager when needed.

Skills

Team leadership

Customer service

Problem solving

Communication

Flexibility

ServSafe certification

Job description

Dash In in Ashland, VA is seeking a Guest Experience Assistant Manager to support the Store Manager in leading a food service team, oversee food preparation, manage inventory, and ensure safety and quality standards.

You'll drive guest satisfaction, contribute to sales growth, and operate in a fast-paced, 24/7 environment with a focus on teamwork and excellence across all shifts. The role offers opportunities for growth and a people-first culture.