Guest Experience Manager: Flexible Hours

Wills Group; Clinton (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) Plan

Paid Time Off

Community Service days

Parental Leave

Pet Insurance

Life Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Management development programs

Employee Discounts

Flexible schedules

Job summary

Dash In, part of the Wills Group, is looking for a Guest Experience Assistant Manager to support a busy food service department and act as an interim Store Manager as needed.

You will lead a team, oversee food preparation, manage inventory, and ensure safety and quality standards while contributing to guest satisfaction and sales growth. This role requires leadership experience and strong communication across shifts.

Qualifications

• 3+ years of experience in food service, retail, or customer service roles.
• 2+ years in a leadership role.
• Flexibility to work various shifts (days, nights, weekends, overnights).
• Strong problem-solving, organizational, and communication skills.
• ServSafe certification preferred.

Responsibilities

• Team Leadership: Recruit, train, and develop a high-performing food service team.
• Inventory & Operations: Manage food orders, maintain inventory levels, minimize waste, and ensure operational excellence.
• Food Safety & Quality: Oversee food prep and compliance with safety protocols (ServSafe preferred).
• Guest Engagement: Ensure high levels of guest satisfaction with exceptional food quality and service.
• Audit & Inspections: Meet or exceed performance standards in third-party audits and health inspections.
• Acting Manager: Step in as acting Store Manager when needed.

Skills

Leadership

Customer service

Problem-solving

Organizational skills

Food service

Job description

Dash In, part of the Wills Group, is looking for a Guest Experience Assistant Manager to support a busy food service department and act as an interim Store Manager as needed.

You will lead a team, oversee food preparation, manage inventory, and ensure safety and quality standards while contributing to guest satisfaction and sales growth. This role requires leadership experience and strong communication across shifts.