Guest Experience Assistant Manager

Wills Group; Ashland (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) Plan

Paid Time Off

Community Service

Parental Leave

Pet Insurance

Life Insurance

Medical, Dental, Vision

Tuition Reimbursement

Training & Development

Employee Discounts

Flexible Schedules

Supportive Culture

Job summary

Dash In in Ashland, VA, seeks a Guest Experience Assistant Manager to support the Store Manager, lead a food service team, manage prep, inventory, and safety standards, and drive guest satisfaction. The role requires 3+ years in related fields and 2+ years in leadership, with flexibility for varied shifts in a 24/7 environment.

The position offers opportunities for growth within the Wills Group family, with competitive benefits and a focus on a positive guest experience in a fast-paced setting.

Qualifications

• 3+ years in food service, retail, or customer service roles.
• 2+ years in a leadership role.
• Flexibility to work various shifts (days, nights, weekends, overnights).
• Strong problem-solving, organizational, and communication skills.

Responsibilities

• Team Leadership: Recruit, train, and develop a high-performing food service team.
• Inventory & Operations: Manage food orders, maintain inventory levels, minimize waste, and ensure operational excellence.
• Food Safety & Quality: Oversee food prep and compliance with safety protocols (ServSafe preferred).
• Guest Engagement: Ensure high levels of guest satisfaction with exceptional food quality and service.
• Audit & Inspections: Meet or exceed performance standards in third-party audits and health inspections.
• Acting Manager: Step in as acting Store Manager when needed.

Skills

Leadership

Communication

Problem-solving

Flexibility

ServSafe Certification

Job description

Join Dash In as a Guest Experience Assistant Manager!

Job Overview

As the Retail Assistant Manager, you'll play a key role in ensuring the smooth operation of our food service department. You'll support the Store Manager in leading a team, overseeing food preparation, managing inventory, and ensuring compliance with safety and quality standards. You'll contribute to sales growth, guest satisfaction, and overall operational success.

Key Responsibilities

• Team Leadership:Recruit, train, and develop a high-performing food service team.
• Inventory & Operations:Manage food orders, maintain inventory levels, minimize waste, and ensure operational excellence.
• Food Safety & Quality:Oversee food prep and compliance with safety protocols (ServSafe preferred).
• Guest Engagement:Ensure high levels of guest satisfaction with exceptional food quality and service.
• Audit & Inspections:Meet or exceed performance standards in third-party audits and health inspections.
• Acting Manager:Step in as acting Store Manager when needed.

Requirements

• 3+ years of experience in food service, retail, or customer service roles.
• 2+ years in a leadership role.
• Flexibility to work various shifts (days, nights, weekends, overnights).
• Strong problem-solving, organizational, and communication skills.
• ServSafe certification preferred.

About Dash In

Dash In, part of the Wills Group, operates over 60 locations across Maryland, Virginia, and Delaware. We're not your average convenience store - Dash In blends high-quality food service, retail convenience, and fuel in a 24/7 environment, all while focusing on creating an exceptional guest experience. As a Great Place to Work Certified company, Dash In is committed to building a people-first culture, prioritizing growth and career development for every employee. With a long history of innovation and community engagement, we strive to lead the way in the convenience industry.

Why You Should Join Dash In

• 401(k) Plan:Up to 7% company match to help you plan for your future.
• Paid Time Off:3 weeks vacation, 6 sick days, 4 personal days, 8 holidays each year.
• Community Service:2 paid days off for volunteering in local initiatives.
• Paid Parental Leave,Pet Insurance, andLife Insurance.
• Medical, Dental, and Vision Insurancewith HSA options.
• Tuition Reimbursement: 100% for continued education and growth.
• Training and Development Programs: Access to management development programs.
• Employee Discounts: Enjoy food discounts, free beverages, and discounted car washes.
• Flexible Schedulesto fit your lifestyle.
• Supportive Culture: Join a dynamic, inclusive team with a focus on collaboration, innovation, and fun.

Dash In is an equal opportunity employer. We do not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.

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