Guest Experience Assistant Manager

Dash In; Ashland (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) Plan

Paid Time Off

Community Service

Paid Parental Leave

Pet Insurance

Life Insurance

Medical, Dental, Vision + HSA

Tuition Reimbursement

Training and Development

Employee Discounts

Flexible Schedules

Supportive Culture

Job summary

Dash In in Ashland, VA is seeking a Guest Experience Assistant Manager to support the Store Manager in leading a food service team, oversee preparation, inventory, and safety standards while driving sales and guest satisfaction. You will recruit and develop staff, manage orders, and ensure high-quality service.

You will also handle audits, health inspections, and stepping in as acting Store Manager when required. Flexibility to work days, nights, weekends; ServSafe certification is preferred.

Qualifications

• 3+ years in food service, retail, or customer service.
• 2+ years in a leadership role.
• Willing to work various shifts including nights and weekends.
• ServSafe certification is preferred.

Responsibilities

• Lead and develop a high-performing food service team.
• Oversee inventory, food orders, and waste minimization.
• Ensure food safety and quality compliance with standards.
• Drive guest satisfaction through exceptional service and food quality.
• Meet or exceed audits and health inspections.
• Act as Store Manager when needed.

Skills

3+ years experience

2+ years leadership

flexibility to work varied shifts

problem solving

organizational skills

communication skills

ServSafe certification preferred

Job description

Join Dash In as a Guest Experience Assistant Manager!

As the Retail Assistant Manager, you'll play a key role in ensuring the smooth operation of our food service department. You'll support the Store Manager in leading a team, overseeing food preparation, managing inventory, and ensuring compliance with safety and quality standards. You'll contribute to sales growth, guest satisfaction, and overall operational success.

Key Responsibilities:

• Team Leadership: Recruit, train, and develop a high-performing food service team.
• Inventory & Operations: Manage food orders, maintain inventory levels, minimize waste, and ensure operational excellence.
• Food Safety & Quality: Oversee food prep and compliance with safety protocols (ServSafe preferred).
• Guest Engagement: Ensure high levels of guest satisfaction with exceptional food quality and service.
• Audit & Inspections: Meet or exceed performance standards in third-party audits and health inspections.
• Acting Manager: Step in as acting Store Manager when needed.

Requirements:

• 3+ years of experience in food service, retail, or customer service roles.
• 2+ years in a leadership role.
• Flexibility to work various shifts (days, nights, weekends, overnights).
• Strong problem-solving, organizational, and communication skills.
• ServSafe certification preferred.

About Dash In:

Dash In, part of the Wills Group, operates over 60 locations across Maryland, Virginia, and Delaware. We're not your average convenience store - Dash In blends high-quality food service, retail convenience, and fuel in a 24/7 environment, all while focusing on creating an exceptional guest experience. As a Great Place to Work™ Certified company, Dash In is committed to building a people-first culture, prioritizing growth and career development for every employee. With a long history of innovation and community engagement, we strive to lead the way in the convenience industry.

Why You Should Join Dash In:

• 401(k) Plan: Up to 7% company match to help you plan for your future.
• Paid Time Off: 3 weeks vacation, 6 sick days, 4 personal days, 8 holidays each year.
• Community Service: 2 paid days off for volunteering in local initiatives.
• Paid Parental Leave,Pet Insurance, andLife Insurance.
• Medical, Dental, and Vision Insurance with HSA options.
• Tuition Reimbursement: 100% for continued education and growth.
• Training and Development Programs: Access to management development programs.
• Employee Discounts: Enjoy food discounts, free beverages, and discounted car washes.
• Flexible Schedulesto fit your lifestyle.
• Supportive Culture: Join a dynamic, inclusive team with a focus on collaboration, innovation, and fun.

Dash In is an equal opportunity employer. We do not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin. #RVA