Guest Experience Leader — 24/7 Retail Ops

Wills Group; Charlotte (NC); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off

Holidays

Education reimbursement

Health insurance

401(k)

Job summary

Dash In, part of the Wills Group family, seeks a Guest Experience Assistant Manager in a fast-paced 24/7 retail environment in Charlotte, NC. You will lead a retail team, manage inventory, and uphold brand standards while supporting store operations around the clock.

The role emphasizes guest-focused service, coaching, and the ability to adapt to shifts including overnights. Benefits eligible for full-time employees with growth opportunities across the Mid-Atlantic region.

Qualifications

• High school diploma or GED; associate or bachelor’s degree preferred.
• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S.
• Successful completion of background check and drug screening.

Responsibilities

• Team Management: Assist in hiring, training, coaching, and developing a high-performing retail team.
• Inventory Management: Oversee product ordering to drive sales while minimizing loss and shrink.
• Brand Standards: Maintain a clean, safe, and guest-focused environment.
• Operational Leadership: Support 24/7 retail execution and act as Store Manager when needed.
• Communication: Ensure clear communication across all levels of the organization.
• Audit & Inspection Readiness: Meet or exceed expectations during third-party audits and inspections.
• Performance Results: Drive sales growth, positive customer feedback, and strong profitability metrics (labor, expenses, inventory control).

Skills

Team leadership

Customer service

Operations management

Communication

Inventory management

Education

High school diploma

GED

Associate degree

Bachelor’s degree

Tools

POS technology

ServSafe certification

Job description

Dash In, part of the Wills Group family, seeks a Guest Experience Assistant Manager in a fast-paced 24/7 retail environment in Charlotte, NC. You will lead a retail team, manage inventory, and uphold brand standards while supporting store operations around the clock.

The role emphasizes guest-focused service, coaching, and the ability to adapt to shifts including overnights. Benefits eligible for full-time employees with growth opportunities across the Mid-Atlantic region.