Guest Experience Champion - Flexible Hours & Benefits

McDonald's; Saint Clair Shores (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s is hiring a Guest Experience Leader to ensure guests have an outstanding experience in a fast-paced restaurant setting. You will check in with guests, address concerns, and contribute to a welcoming and clean environment while promoting app features and promotions.

The role emphasizes hospitality, teamwork, and communication to anticipate guest needs and deliver exceptional service during every shift.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they are enjoying themselves.
• Be the solution by handling guest concerns and resolving them to their satisfaction.
• Understand that teamwork is key by working with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know by sharing expert insight into promotions and benefits of McDonald’s App, Mobile Order & Pay features.

Job description

McDonald’s is hiring a Guest Experience Leader to ensure guests have an outstanding experience in a fast-paced restaurant setting. You will check in with guests, address concerns, and contribute to a welcoming and clean environment while promoting app features and promotions.

The role emphasizes hospitality, teamwork, and communication to anticipate guest needs and deliver exceptional service during every shift.