Guest Experience Lead - Fast-Paced Café Ops

Joe & the Juice / United Kingdom; New York (NY); Vor Ort; USD 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Employee Discount

Paid Sick Leave

New Parent Leave

Free coffee

Zusammenfassung

Joe & The Juice is a fast-paced, people-centric food and beverage company. We are seeking a Shift Supervisor in New York to keep the heartbeat of the store alive and lead the shift with energy, delegation, and a focus on guest experiences.

You’ll support the store management, help juicers grow, and maintain high standards. If you have 1–2 years in supervision and a people-first mindset, join us in turning a job into a lifestyle.

Qualifikationen

• 1-2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Aufgaben

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge - Training - Practice - Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Kenntnisse

Supervisory experience

Strong communication

Calm under pressure

People-centric service

Proactive teamwork

Jobbeschreibung

Joe & The Juice is a fast-paced, people-centric food and beverage company. We are seeking a Shift Supervisor in New York to keep the heartbeat of the store alive and lead the shift with energy, delegation, and a focus on guest experiences.

You’ll support the store management, help juicers grow, and maintain high standards. If you have 1–2 years in supervision and a people-first mindset, join us in turning a job into a lifestyle.