Guest Experience Lead - Elevate Service & Team Growth

lululemon; Miami Beach (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Job summary

lululemon is seeking a Guest Experience Lead in Miami Beach to drive outstanding in-store experiences and lead the floor with confidence. You will educate guests on product value, guide the team on daily execution, and help meet sales targets while fostering an inclusive, collaborative environment.

The role requires at least 1 year in retail or customer service, leadership or mentoring experience, and a flexible schedule including weekends and holidays. Eligibility to work is required.

Qualifications

• Must be legally authorized to work in the location.
• 1 year retail or customer experience; leading or mentoring others.
• Flexible schedule including mornings, evenings, weekends, and holidays.
• Experience in leading, mentoring, or delegating with others.
• Strong inclusive and collaborative mindset.

Responsibilities

• Lead from the floor to provide exceptional guest experience.
• Educate guests on product education and brand value.
• Review daily metrics to drive sales and performance.
• Participate in hiring, onboarding, and training.
• Provide feedback and coaching to team members.
• Open/close store per procedures.

Skills

Retail leadership

Guest experience

Communication

Team collaboration

Problem solving

Education

High school diploma

Job description

lululemon is seeking a Guest Experience Lead in Miami Beach to drive outstanding in-store experiences and lead the floor with confidence. You will educate guests on product value, guide the team on daily execution, and help meet sales targets while fostering an inclusive, collaborative environment.

The role requires at least 1 year in retail or customer service, leadership or mentoring experience, and a flexible schedule including weekends and holidays. Eligibility to work is required.