Guest Experience Lead - Elevate Service & Team

McDonald's; Edgewood (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay from $14.50

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food chain in Edgewood, Maryland is looking for a Guest Experience Lead. This role is essential for ensuring customers enjoy their visit by leading the experience, resolving concerns, and promoting a friendly atmosphere. Candidates should have strong communication skills and a passion for serving others, with opportunities for training and advancement. Benefits include competitive pay and employee discounts.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the experience: Check in with guests and ensure satisfaction.
• Handle guest concerns and provide resolutions.
• Maintain a welcoming, friendly, and clean restaurant environment.
• Offer insight into promotions and benefits of using the McDonald's App.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Desire to learn and grow

Effective communication

Job description

A leading fast-food chain in Edgewood, Maryland is looking for a Guest Experience Lead. This role is essential for ensuring customers enjoy their visit by leading the experience, resolving concerns, and promoting a friendly atmosphere. Candidates should have strong communication skills and a passion for serving others, with opportunities for training and advancement. Benefits include competitive pay and employee discounts.